Refund & Cancellation Policy
Valley Voyagers Clubb Pvt. Ltd.
At Valley Voyagers Clubb Pvt. Ltd., we understand that travel plans can change unexpectedly. We aim to make our booking and cancellation process clear and convenient for every customer.
This Refund & Cancellation Policy explains the terms applicable to holiday trip plans, travel packages, hotel reservations, and related services booked through our website, https://valleyvoyagersclub.com/.
1. Booking Cancellation Policy
Customers who wish to cancel a confirmed holiday booking must submit a cancellation request through our official contact details.
- Cancellation requests must be submitted before the scheduled travel or check-in date.
- Cancellation charges, if applicable, depend on the selected package, booking conditions, and cancellation date.
- Hotel reservations and travel services may be subject to the cancellation policies of the respective service providers.
- Bookings made under special promotions or discounted offers may have separate cancellation conditions.
Customers are encouraged to review their booking details and applicable terms before making a payment.
2. Refund Eligibility
Refund requests are reviewed according to the booking status, services purchased, and applicable cancellation terms.
A refund may be considered in the following circumstances:
- A booking is cancelled within its applicable refund eligibility period.
- The requested accommodation or travel service cannot be provided by the company.
- A duplicate payment has been made for the same booking.
- A payment has been deducted, but the booking was not successfully confirmed.
- A refund is required under applicable consumer protection laws.
Refund approval is subject to verification of the payment, booking records, and relevant terms and conditions.
3. Holiday Trip Plan Cancellation
Valley Voyagers Clubb Pvt. Ltd. offers Holiday Family Travel Plan designed to make travel more accessible and convenient.
Customers requesting cancellation of a holiday Family Travel Plan should note the following:
- Travel Plan cancellation requests must be submitted in writing.
- Refund eligibility depends on the trip plan agreement and benefits already used.
- Any completed hotel stays, confirmed reservations, or services already provided may affect the refundable amount.
- Promotional benefits and discounts may be considered when calculating an eligible refund.
- Cancelling a trip plan does not automatically guarantee a full refund.
All Travel Plan cancellation requests will be reviewed in accordance with the agreed trip plan terms and applicable laws.
4. EMI and Installment Payment Cancellation
Customers who purchase holiday trip plans through monthly installment or EMI payment options must follow the payment terms accepted during enrollment.
- Cancellation of a travel plan does not automatically cancel an existing installment agreement.
- Any outstanding payments or applicable charges will be handled according to the agreed payment terms.
- Refunds of installment payments, where eligible, will be calculated after reviewing the trip plan status and services already provided.
- Customers should contact our support team before stopping or modifying scheduled payments.
If an EMI arrangement involves a third-party financial service provider, its applicable cancellation and refund terms may also apply.
5. Hotel Booking and Accommodation Cancellation
Hotel and resort reservations are subject to room availability, booking confirmation, and the cancellation conditions applicable to the selected property.
- Cancellation charges may vary depending on the hotel, destination, season, and booking dates.
- Refundable bookings will be processed according to the applicable cancellation terms.
- Non-refundable bookings may not qualify for a refund, except where required by law.
- Requests to change travel dates or accommodation are subject to availability and any applicable price difference.
Customers should confirm the cancellation conditions before finalizing their hotel reservations.
6. No-Show Policy
A booking may be treated as a no-show if a customer does not arrive at the confirmed accommodation or travel location on the scheduled date without informing us in advance.
No-show bookings may be non-refundable, depending on the applicable booking terms and service provider conditions.
7. Refund Processing
Once a refund request is received, our team will review the booking details, payment records, and cancellation conditions.
If the refund is approved:
- The customer will be informed of the refund decision.
- The approved amount will generally be returned through the original payment method, where possible.
- Processing time may vary depending on the bank, payment gateway, and payment method.
- Any applicable deductions will be communicated to the customer.
Refund processing timelines will be shared when the request is approved.
8. Cancellation by Valley Voyagers Clubb
Pvt. Ltd.
In certain situations, we may need to cancel or modify a confirmed booking due to circumstances beyond our reasonable control, including hotel unavailability, operational issues, natural disasters, government restrictions, or other unforeseen events.
In such cases, we will make reasonable efforts to offer an alternative booking, revised travel dates, or an eligible refund based on the circumstances and applicable terms.
9. Changes to Travel Dates or Packages
Customers who wish to reschedule their holiday or modify an existing booking should contact our support team as early as possible.
Changes are subject to availability, applicable service provider policies, and any additional charges.
We will make reasonable efforts to accommodate modification requests, but availability of alternative dates or destinations cannot be guaranteed.
10. How to Request a Cancellation or Refund
To submit a cancellation or refund request, please contact our customer support team using the details below.
Company Name: Valley Voyagers Clubb Pvt. Ltd.
Website: https://valleyvoyagersclub.com/
Email: valleyvoyagersclub@gmail.com
Contact Number: +91 96346 81485
Please include the following information in your request:
- Customer’s full name
- Booking or membership reference number
- Registered mobile number or email address
- Booking date and payment details
- Reason for cancellation or refund request
Our team will review your request and provide further assistance.
11. Changes to This Policy
Valley Voyagers Clubb Pvt. Ltd. reserves the right to update or modify this Refund & Cancellation Policy to reflect changes in our services, business practices, or applicable legal requirements.
Any updates will be published on our official website. Changes will not override contractual rights or statutory protections that already apply to existing bookings.
12. Contact Us
For questions regarding booking cancellations, membership payments, refund eligibility, or travel-related concerns, please contact us.
Valley Voyagers Clubb Pvt. Ltd.
Email: valleyvoyagersclub@gmail.com
Phone: +91 96346 81485
Website: https://valleyvoyagersclub.com/
We are committed to handling customer concerns fairly and providing clear information throughout the cancellation and refund process.